Privacy Policy

25/05/2018 version – Compliance with the General Data Protection Regulation (GDPR)

1. General warning

1.1 Hôtel des Galeries – NCC SA (hereinafter referred to as “Hôtel des Galeries”), operated by Groupe Choux de Bruxelles SA, respects the privacy of its users (hereinafter referred to as the “Users”).

1.2 Hôtel des Galeries processes personal data transmitted to it in compliance with applicable laws, particularly the Law of December 8, 1992, on the protection of privacy and its implementing decrees.

1.3 Access to the www.hoteldesgaleries.be website (hereinafter referred to as the “Site”) implies the full and unconditional acceptance by the user of this Privacy Policy (hereinafter referred to as the “Policy”), as well as its General Terms and Conditions of Sale (hereinafter referred to as the “GTC”).

1.4 The User acknowledges having read the information below and authorizes Hôtel des Galeries to process, in accordance with the terms specified below, the personal data that they provide on the Site as part of the service offered by Hôtel des Galeries (hereinafter referred to as the “Service”).

1.5 Hôtel des Galeries may modify and adapt the Policy, particularly to comply with any new legislation and/or applicable regulations (such as Regulation 2016/679 of the European Parliament and the Council of April 27, 2016, regarding the protection of natural persons concerning the processing of personal data and the free movement of such data, applicable since May 25, 2018).

1.6 This Policy applies to all pages hosted on the Site and all data collected through it. It does not apply to third-party websites that Hôtel des Galeries may link to, whose privacy policies may differ. Hôtel des Galeries declines any responsibility for data processed on these third-party sites.

1.7 The provision of certain personal data may be required to access specific sections of the Site (e.g., reservation forms). If the User does not provide this data, access to certain services may be restricted.

2. Data controller

2.1 Access to the Site is generally possible without providing personal data.

2.2 However, as part of the Service, the User may be required to provide certain personal data. In this case, the data controller is:

NCC SA
Rue des Bouchers 38
1000 Brussels

Belgium
Company number (BCE): BE0836539084

2.3 We have appointed Cassandra Léonard as Data Protection Officer (DPO), ensuring compliance with privacy legislation and the confidentiality of personal data. Any questions or requests regarding data processing can be directed to privacy@chou.be.

3. Collected information

3.1. Data actively provided by the User

By browsing the Site, filling out forms, or interacting via Hôtel des Galeries’ social media accounts, the User allows Hôtel des Galeries to collect and store the following information:

• Identification data: name, first name, email address, date of birth, and contact details.
• Banking information: necessary for the Service (IBAN/BIC/SWIFT numbers).
• Billing details.
• Correspondence between the User and Hôtel des Galeries.
• Any additional information voluntarily transmitted via the Site or any other communication channel.

3.2. Data automatically collected

3.2.1. Cookies

The Site uses cookies to enhance the user experience and collect anonymous statistics. The User can configure their browser to block cookies, although this may limit access to certain features of the Site.

3.2.2. Google Analytics and social media modules

The Site uses Google Analytics to analyze its traffic. Social media platforms such as Facebook, Instagram, and Google+ may collect data if the User interacts with their integrated modules on the Site.

4. Purpose of data processing

Personal data is collected for the following purposes:

• To execute and manage the contractual relationship with the User.
• To enable online booking and stay management.
• To analyze and improve the Site’s content.
• To conduct internal statistical research.
• To facilitate the Site’s usability and administration.
• To respond to information requests.
• To send promotional offers, subject to the User’s consent.

5. Data security

Hôtel des Galeries takes measures to secure personal data against unauthorized access, alteration, or accidental deletion. The User agrees not to engage in activities that could compromise the confidentiality of the information.

6. Data retention period

Personal data is retained for as long as necessary to fulfill the purposes mentioned above. Hôtel des Galeries may retain certain information after a User’s account has been deactivated to comply with legal and tax obligations.

7. User rights

The User may request access, rectification, or deletion of their personal data at any time by contacting:

privacy@chou.be
Rue des Bouchers 38

1000 Brussels

Belgium

8. Data on minors

Persons under 18 years of age are not permitted to transmit their personal data without parental consent.

9. Applicable law and jurisdiction

9.1 This Policy is governed by Belgian law.
9.2 In case of dispute, the Brussels courts have exclusive jurisdiction.
9.3 Before taking any legal action, the User agrees to attempt an amicable resolution with Hôtel des Galeries.